frequently asked questions
I WOULD LIKE TO PLACE AN ORDER, WHERE DO I START?
Perfect. Let's get started! Just shoot us an email, submit a message through our contact page or send a 'conversation' through our Etsy shop. You may also place an order through Etsy directly should you find what you need. Otherwise, send on over any of the celebratory details such as item(s) requested, quantities, colors, or theme. Anything that that you think would help us understand your vision and style.
WHAT TYPES OF PARTY INVITATIONS DO YOU DO?
A little bit of everything. Children’s birthday parties, surprise parties, adult birthday parties, graduations, wedding showers, bachelorette parties, baby showers, the list goes on. Give us your reason to celebrate and we'll get you the goods.
HOW DO I GET MY PAYMENT TO YOU?
Elizabeth + Mae accepts cash, checks, and electronic payments via PayPal and Venmo. Please keep in mind that we must receive payment in order to begin the design process.
Orders within the state of Texas will be charged 8.25% sales tax.
WILL I RECEIVE A PROOF?
Absolutely. It's all part of the process in getting this just right for you!
HOW QUICKLY WILL I RECEIVE MY ORDER?
Customized invitations, notecards, party signs and favor tag or sticker orders enter production once the final proof has gotten your stamp of approval. These items are typically delivered or available for a local pick-up in under two weeks. Fine design takes time. Please plan accordingly.
Customized party goods, such as napkins, cups, drink stirrers, coasters, etc. have a standard production time of 7-10 BUSINESS DAYS depending upon the quantity ordered, availability of stock, product type and time of year. As a reminder, business days do not include weekends or holidays. Production time does not include shipping time.
EEK! I'M IN A GIANT HURRY. DO YOU HAVE A RUSH OPTION?
We would love to accommodate your request if we have the availability. If you need an item sooner than the above listed time frames, please contact us BEFORE you place your order. Additional design and processing fees may be required. Expedited shipping options are also available and can be applied to your order, if necessary.
I LIVE IN AUSTIN, IS IT POSSIBLE TO DO A LOCAL PICK UP?
Most definitely. Shoot us an email for further information.
ARE THE ITEMS IN YOUR ETSY SHOP THE ONLY DESIGNS YOU OFFER?
Not even close. If you can't find what you're looking for in the Etsy shop, we are happy to help you get just what you need. However, please contact us BEFORE you place your order to ensure we can accommodate your request. For a completely custom order, a custom design fee will be applied. And please keep in mind that custom designs take a bit more time to complete, so plan accordingly. If you have specific questions on theme options or timing, don’t hesitate to contact us.
DO YOU OFFER aNY RETURNS oR EXCHANGEs?
Our items are highly customized and personalized for each client. Due to the nature of our custom products, returns will be handled on a case by case basis. We want you to love our product - customer satisfaction is very important to us. Please contact us through an Etsy conversation or via email within 3 days of receiving your item(s) if you are in any way dissatisfied with your order.
Please bear in mind that colors may vary slightly when printed versus what is seen on the screen due to monitor and printer variation in color.